By Corbett Barr

Ever try replying to an email newsletter or customer service email from a big company?

If you have, you probably received one of those annoying, frustrating or infuriating (depending on your situation) automated responses telling you that you can’t reply directly to the email.

Or worse, maybe you didn’t receive any response at all.

Evidently that big company can occupy your time by sending you massive amounts of email, but you can’t get a response via email the one time you have a question. How’s that for customer care?

Unfortunately big companies can get away with the “do-not-reply” attitude, at least for the time being. In the future hopefully they’ll learn that connecting with your customers is a growth strategy,... More...