By John Jantsch

I have to admit this post is in response to something that happened last night and I’ll try not to rant too much.

In an effort to help a confused individual that requested our help via email (understand this was not a customer, just a weary traveler) we asked a couple clarifying questions to try to understand how we could help. What we received back was an insult filled rant about how we should apologize for not knowing what she wanted. Geez!

I’ve long since lost the temptation to respond to these kinds of oddities, but it did make me think how this real-time, I want it now, and I want it now free online culture we’ve developed... More...